Package 1 not working

jroselle's picture

Hello, I just purchased the package 1 to get the entire Hsk 4 course, but every time I try to open a file with the crown on it, it tells me I need to purchase it. Then if I try to purchase it again it won't let me because it said I already purchased it. What can I do? I really want to access all the files.'s picture

I have the same problem

Sat, 04/29/2017 - 07:56 (Source:iPhone)
Przemek's picture

seriously it looks not good, like you try to cheat people , thini about it.if you can not solve it just give money back!!!

Wed, 01/11/2017 - 01:40 (Source:Android)
Przemek's picture

i have SAME SITUATION, tried to contact you but you even dont answer me!!!

Wed, 01/11/2017 - 01:38 (Source:Android)
Jacq's picture

Has this been resolved? I want to know before I buy it!

Mon, 10/24/2016 - 22:23 (Source:iPad)'s picture

We are working on it! Sorry for any inconvinience.

Wed, 09/14/2016 - 11:06 (Source:web)'s picture

Any idea when this will be solved? I want to use this ASAP. It was the best learning Chinese app I have ever used until this it is the most frustrating

Tue, 09/20/2016 - 19:02 (Source:iPhone)'s picture

Where is the help!!!! Please help!

Wed, 08/31/2016 - 07:09 (Source:iPhone)